Privacy Policy
Last updated – March 2024
We are Petite Clay Studio (“we”/”us”). As an online store, we sell products directly through our website. When you use our website and services, you provide us with information about yourself, which we use to provide you with our services. We want to be transparent about what information you give us and how we use it. We recommend you read through this policy, but if you’re in a hurry, you can find the most important details below. If you need to know more, feel free to scroll down for the full version. Any questions? You can contact us at [your email address].
Before we continue, please note that our website may contain links to other companies’ websites. We are not responsible for how those companies handle your data. Make sure to check their privacy information.
Key Information:
What Information Do We Collect?
Online
- Your contact information (name, email address, shipping address, and phone number)
- Billing details (when you purchase products)
- Information about your orders, purchases, saved items, payment methods, and shopping preferences
- Device information (type of device you use while browsing our website)
- IP address (used to connect your device to the internet)
- Your location (only if you enable geolocation features on your device)
- Products you view
- Account information when you ask us to link any accounts
- Your marketing preferences and limited information on how you interact with our marketing emails (see our Cookie Policy for more information)
Other Instances
- Information about complaints, queries, or requests you send us and details of our interactions
- Information you provide in forms (e.g., contact forms or competition entry forms)
- Information about yourself that you make public on social media or share with social media platforms, including when you tag us or send us messages on our social media channels
- Information about you from third parties, including marketing partners, consumer insight companies, and publicly available sources
- Information from your participation in promotions, surveys, and loyalty programs
Why Do We Collect It?
- To provide you with our products, discounts, promotions, loyalty programs, and services, including our website
- To communicate with you, respond to questions and complaints, and improve our business operations
- To combine data we receive from other sources with the personal data you provide us to build a profile of your preferences (also known as profiling)
- To advertise and generate reports to develop and improve our website, products, and services and tailor our marketing to you
- To ensure that marketing you receive from us and the way our website is presented to you is relevant and tailored to your preferences
We may also share your personal data with trusted partners (such as marketing partners or third-party service providers) in certain cases. However, we do not sell your personal information.
Cookies and Tracking Technologies
Our website uses cookies to distinguish you from other users and provide you with a better customer experience. These cookies help us improve our website and tailor it to your needs.
We will ask for your consent to place cookies on your device, except for cookies that are strictly necessary to deliver a service you have requested (e.g., to process and fulfill your orders) or to ensure our website functions properly.
For more details, visit our Cookie Policy [link to cookie policy].
Google Services
We use Google Analytics to collect information about how you use our website, but only if you have agreed to the use of certain cookies. This helps us understand how visitors use our website and improve it based on those insights.
We also use Google reCAPTCHA to protect our website from malicious activities, like bots and similar online threats.
Social Media Listening
We actively monitor social media for mentions of our brand. Occasionally, we may work with trusted third parties to perform social media listening. This may involve processing personal data on social media platforms, such as when you tag us. We analyze this information to understand how people feel about our brand and improve our business and marketing strategies.
What Is Our Legal Basis for Processing Your Data?
The legal basis for processing your personal data depends on how we use it:
- Compliance with legal obligations (e.g., fraud prevention)
- Necessary for the performance of a contract (e.g., fulfilling your orders)
- Legitimate business interests (e.g., sending marketing messages if you have not opted out)
- Consent (e.g., for sending push notifications)
Who Do We Share Your Data With?
We do not sell your personal information to third parties. However, we may share your information with:
- Trusted third parties to help us deliver our services, such as payment providers, delivery companies, and website hosts
- Marketing agencies and partners to send relevant promotions and offers
- Social media platforms if you choose to interact with our content through those channels
Where Do We Store Your Data and For How Long?
We store your personal data for as long as necessary to fulfill the purposes for which we collected it. Generally, we retain your personal data for up to 6 years from the date of collection. However, some data may be deleted sooner, such as:
- Cookies: deleted in accordance with our Cookie Policy
- Data from complaints or queries: deleted after 12 months
How Do We Keep Your Data Safe?
We implement strict procedures and security measures to keep your data safe. However, no method of transmission over the internet is 100% secure, so you transmit data at your own risk.
What Are Your Rights?
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request erasure of your personal data (“right to be forgotten”)
- Object to our processing of your personal data
- Request the transfer of your data to another controller
- Withdraw your consent at any time
- Not be subject to automated decision-making
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at [your email address].
Complaints?
If you’re concerned about how we handle your personal data, or if you’re unhappy with a request, please contact us at [your email address] and we will do our best to resolve the issue. If you remain unsatisfied, you may also contact your local data protection authority.
Detailed Information:
What Information Do We Collect?
Online:
- Contact details (name, email, address, phone number)
- Billing information (when you make purchases)
- Order and purchase history, saved items, payment methods, and shopping preferences
- Device information (IP address, device type)
- Location data (if you enable location services)
- Account linking information (if applicable)
- Marketing preferences and engagement with marketing emails (as per our Cookie Policy)
Why Do We Collect It?
- To fulfill your orders and manage your account
- To communicate with you, including responding to queries and complaints
- To provide personalized services and marketing tailored to your preferences
- To improve our business and customer service
- To ensure our website and services are optimized for your needs
More About Cookies and Tracking Technologies
We use cookies to provide essential services and enhance your experience on our website. You can manage cookie settings in your browser, but disabling certain cookies may affect your ability to use some parts of our website.
For more information, visit our Cookie Policy [link to cookie policy].
How Long Do We Keep Your Data?
We generally keep your personal data for up to 6 years but may retain it longer if required by law. Some types of data, like cookies and queries, may be deleted sooner according to our internal policies.
This privacy policy is subject to updates as needed, and we will notify you of any changes. For questions, contact us at [contact page].