We start processing your order as soon as it's placed to ensure fast shipping. Unfortunately, once the order is submitted, we cannot cancel or modify it.
Please double-check your shipping address before submitting. While Petite Clay Studio is not responsible for incorrect addresses provided by customers, you can email us at [fill in email], and we’ll do our best to help locate the package.
If an item is missing, please contact us within 48 hours of receiving your order. Include your order number in your inquiry so we can assist you.
Please contact us within 48 hours of receiving your order via our Contact Us page. You may need to provide photos of the damaged items for us to process your claim.
Order confirmations may take up to 24 hours due to high demand. If you haven’t received it after 24 hours, please contact us here.
First, ensure that the shipping address on your order matches your current location. Check with neighbors in case it was delivered nearby. Please allow 1-2 extra days for your package to arrive. If you still haven’t received it, email us at [fill in email], and we’ll help track it down.
We are currently unable to process exchanges.
To arrange a return, please contact our support team at contact@petiteclaystudios.com with your order number.
Unfortunately, we cannot offer free returns or exchanges, and duties are non-refundable. Please contact our support team for more information at [fill in email].
Shipping is free for orders over €60. For orders under €60, a shipping fee of €3.99 applies.
You will receive a shipment notification via email along with a tracking number as soon as your package ships.
We accept iDEAL, Apple Pay, Klarna Pay Later, Credit and Debit Cards, Bancontact, KBC/CBC Payment, Belfius Direct Net.
Restock dates vary depending on product availability. Sign up for our emails to receive updates on when your favorite products are back in stock.
Yes, we occasionally offer discounts and promotions. Sign up for our email list to receive updates on special offers. First-time subscribers receive a 10% discount!
We take sustainability seriously. While our products are made overseas, we ensure that our factory upholds fair wages, safe working conditions, and ethical production standards. We use organic cotton and recycled fabrics wherever possible, and our packaging is 100% recycled. We are continuously working on improving our sustainability efforts. If you have any questions or suggestions, feel free to reach out to us.
Please visit our Contact Us page for assistance.
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